Customer Services: 01376 503050 Stephensons of Essex
14/15 - Bury St Edmunds: Please be aware that due to the roadworks that are currently being carried out at the Spread Eagle, we are experiencing severe delays on our route 14/15 services. The company has made the decision to divert these services in order to improve our reliability. Therefore from Monday 13th November 2017, until the completion of the roadworks we will NOT be serving the Spread Eagle or The Arc Shopping Centre both coming into Bury St Edmunds & departing Bury St Edmunds. We apologise for the inconvenience this may cause.

Concessionary Passes





Concessionary Passes issued by local authorities in England (including the London Councils Freedom Pass) are welcome on our buses for free travel:

  • Mondays to Fridays
  • in Essex - 09:00 to 23:00
  • in Suffolk - 09:30 to 23:00
  • in Hertfordshire - Herts CC Passes only - at any time
  • in Hertfordshire - all other Passes - 09:30 to 23:00

  • Saturdays, Sundays, public holidays - at any time.

Our 'smart' ticket machines check Passes automatically, so please place your Pass on the reader as you get on the bus:

  • Green light and beep
        your Pass is valid - please take your ticket

  • Red light and no beep
        show the Pass to the driver who will check that it is valid

Passes can only be used within the hours shown above. If a red light shows but the Pass is valid, it may be damaged - please contact your local council (see below) to obtain a replacement.

Issue, renewal and replacement of Concessionary Passes is handled by the council in whose area you live:

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