Stephensons of Essex Ltd
Our aim is to provide a friendly, efficient and reliable service to all our customers, whatever your requirements. Phone, email or call at any of our depots, and one of our team will be pleased to help.
Occasionally, circumstances outside our control may delay our buses. If our service has not met your expectations, please let us know so that we can try to put things right for the future. We welcome feedback and always investigate complaints and suggestions. Also, do let us know if one of our staff has acted 'beyond the call of duty' and we will gladly pass on your compliments.
Why not give feedback on your most recent journey on a Stephensons of Essex service? We're always listening and looking to improve. To complete our survey, please click here
Please write to our Head Office address or email. Phone calls are welcome, but where an investigation with a member of staff is needed, it is very helpful to have details in writing.
Lost something on the bus? Call:
and we will try to locate it for you. The PSV Lost Property Regulations levy a flat fee of £2 for the return of lost property. We do not make this charge, but require instead a donation to our Air Ambulance collection tin.