News & Updates

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Christmas and New Year Arrangements can be found HERE

**Stephensons of Essex is celebrating having been crowned Top Independent Operator at the UK Bus Awards 2017 held in London today.
The company took gold, fighting off competition from across the country. They also won bronze in the Bus Operator of the Year category which recognises the ‘best in show’ from winners across the board.

The Top Independent Operator award recognises bus companies that provide an outstanding service and is truly committed to their customers and employees.

Stephensons is the largest independent bus operator in Essex and has a significant presence in Suffolk too. The company\'s successful philosophy is to operate small depots with small teams of friendly drivers, delivering reliable services. They believe in minimal layers of bureaucracy, coupled with an ability to respond swiftly to opportunities where they arise.

The company also invest heavily in vehicles, route branding, their employees, technology and communication.

Mark Yexley, Chairman of the UK Bus Awards, said: “The judges were very impressed with Stephensons of Essex, they thought they set a really good example of an operator that gets the basics right and provides a good service for its customers.

“We would like to congratulate Stephensons of Essex on their achievement. Well done from everyone at the UK Bus Awards.”

 

** Source: UKBUSAWAARDS.ORG.UK

14/15 - Bury St Edmunds: Please be aware that due to the roadworks that are currently being carried out at the Spread Eagle, we are experiencing severe delays on our route 14/15 services. The company has made the decision to divert these services in order to improve our reliability. Therefore from Monday 13th November 2017, until the completion of the roadworks, we will NOT be serving the Spread Eagle or The Arc Shopping Centre both coming into Bury St Edmunds & departing Bury St Edmunds. We apologise for the inconvenience this may cause.

Service 16A will have minor revisions commencing 06 November 2017 to improve reliability on the peak runs that serve Mildenhall college. The new timetable can be found using the dropdown in the BusTracker

The annual Witham Puppet Festival will be held on the 16th September.

 As per usual, this will involve the closure short section of Newland Street between Collingwood Road and Maldon Road.

Buses heading towards Maldon and Allectus Way will leave Collingwood Road and then left turn left at the traffic lights, onto Newland Street in the opposite direction to usual, right onto The Grove, right onto Maldon Road and then left back onto Newland Street to pick up our usual line of route.

 Return will be reverse of above.

Sorry, buses are not permitted to stop between Collingwood Road and the regular stops on Newland Street.

 This diversion will cause some degree of disruption to the timetable, possibly between five and ten minutes.

 

You may wish to take this into account if you have a connecting journey to make.

Students that have their transport funded by Essex County Council who have received a confirmation letter from ECC.

If you have not been notified by ECC that Stephensons will be issuing a ticket, we will not have had an instruction.  You will need to contact Essex County Council, 0845 603 2200.  We are unable to do this on your behalf, sorry.

 

Students that were with us last academic year - present your existing card to the bus machine. Provided that we have had instruction from ECC to continue your transport, the card will be “topped up” with a new validity period.

New Students – Again, provided that we have received an instruction from ECC, we will produce a card. This card can be collected from the bus driver. Please show the confirmation letter to the driver until we have handed the cards out.

 

Private Customers, exactly the same top up/ issue process, as above, based on what you have ordered from us.

Some Essex County Council local bus services will change at the end of this month. (28th August)

  • Route 7 – Southend
  • Routes 71 & 72 Brentwood area
  • Route 32 Ongar – Chelmsford
  • Dengie Network of services

Please refer to the Essex County Council website for details, Stephensons will no longer operate the services listed above.

 

There are also minor revisions to routes 59 & 60 Haverhill – Saffron Walden and 90 Blackwater Link.

We are very sorry to advise that an emergency road closure between Thaxted and Broxted, caused by a power line coming down, means once our bus gets to Thaxted it will have to divert via Great Dunmow to Stansted Airport.

The same applies to journeys from Stansted to Thaxted.

We are really sorry for those of you that live between those two points, we are sure you’ll appreciate that this is entirely out of our control.

We will return to the correct route as soon as we possibly can.

Colne Road in Halsted will be closed for resurfacing works today, Monday 31st July 2017,  between 09:00-15:30, this will affect route 38/38A.

 

Buses will divert along Colchester Road and utilise Bluebridge industrial estate as a turn round point.

 

The road closure in High St, Stebbing means that we will not able to serve the village from 27th July until the 11th August. 

 

We are so very sorry, this is out of our control.

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