Customer Service

Due to a breakdown, service 451 is running approximately 45 minutes late this afternoon. The vehicle has been repaired, and the bus is on the way.  

Due to the closure of Maldon Road by the Fire Station, service 99 is unable to serve Baddow Road. For the duration of the closure, service 99 will use the A1114 (Essex Yeomanry Way), to reach the Army & Navy roundabout.

Due to major gas works on service 7/7a from 6th January, we will need to divert the service. Any passengers wishing to board the bus in Stansted Mountfitchet, will need to catch the bus in Chapel Hill or Church Road, at the unmarked Railway Station bus stop at Dairy lane. […]

PASSENGER INFORMATION We regret to inform you that service 441 will no longer be operating from the 5 January 2025. We will be operating the service as normal until the schools close for the festive break of 2024. This has been a difficult decision to make but due to the […]

You may have seen on the news lately, or read in the newspapers, articles relating to a national shortage of bus and lorry drivers around the UK.

Stephensons are pleased to announce the opening of a new site in Bishops Stortford! We are currently recruiting drivers in the area, and would love to hear from you. We offer competitive rates of pay, varied driving duties to suit your lifestyle and a friendly working atmosphere. BUS DRIVERS (PCV) […]

Stephensons are pleased to announce, in conjunction with Southend on Sea City Council and the Department for Transport, the arrival of service 62! Service 62 will link with Service 61, allowing seamless travel between Central Avenue, the Crematorium area, and Fossetts Park. The new route will start at the Heygate […]

Due to the poor performance of Royal Mail over the last few years, we are distributing the passes differently this time. Rather than posting them out, our drivers will be handing the passes to the students on the bus over the first few days of term. Our drivers will be […]

Stephensons are pleased to announce that from 29th July 2024, we will be making some changes to our 15 and 16 service to vastly improve the connection to West Suffolk Hospital. Service 15X will call into West Suffolk Hospital on it’s way into and out of Bury St Edmunds. Selected […]

Stephensons are pleased to announce, that we will be taking over the running of service 101 to The Colne Community School from 2nd September 2024. To bring the service in line with the other buses running to The Colne, the route will be renumbered C3. As the route is no […]