Concessionary Passes issued by local authorities in England (including the London Councils Freedom Pass) are welcome on our buses for free travel:
Mondays to Fridays
in Essex – 9am to 11pm
in Suffolk – 930am to 11 pm
in Hertfordshire – Herts CC Passes only – at any time
in Hertfordshire – all other Passes – 9:30am to 11pm
Saturdays, Sundays, public holidays – at any time.
Our ‘smart’ ticket machines check Passes automatically, so please place your Pass on the reader as you get on the bus:
-
- Green light and beep
your Pass is valid – please take your ticket - Red light and no beep
show the Pass to the driver who will check that it is valid
- Green light and beep
Passes can only be used within the hours shown above. If a red light shows but the Pass is valid, it may be damaged – please contact your local council – see below – to obtain a replacement.
Issue, renewal and replacement of Concessionary Passes is handled by the council in whose area you live:
- Essex County Council
0345 743 0430 - Southend Borough Council
01702 215000 - Thurrock Council
01375 652652 - Suffolk County Council
0345 606 6067 - Hertfordshire County Council
0300 123 4040
