Contact Us

Our aim is to provide a friendly, efficient and reliable service to all our customers, whatever your requirements. Phone, email or call at any of our depots and one of our team will be pleased to help.

Occasionally, circumstances outside our control may delay our buses. If our service has not met your expectations, please let us know so that we can try to put things right for the future. We welcome feedback and always investigate complaints and suggestions. Also, do let us know if one of our staff has acted ‘beyond the call of duty’ and we will gladly pass on your compliments.

You can send an email directly to our customer services team at

We aim to respond within five working days.


Lost something on the bus? Call:

  • 01376 503050 (for North & Mid-Essex services)
  • 01702 541511 (for South Essex services)
  • 01440 704583 (for North Essex, Suffolk & Cambridgeshire services)

and we will try to locate it for you. The PSV Lost Property Regulations levy a flat fee of £2 for the return of lost property. We do not make this charge, but require instead a donation to our Air Ambulance collection tin.

Head Office & Rochford Depot
Riverside Industrial Estate
South Street
Essex. SS4 1BS